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Illustration of daily meal records being scanned into ElderSuite

How to Scan Daily Meal Records into ElderSuite

Use Scan Meals to read marked meal boxes from weekly Form 1535 logs into Meal Records. The import saves the week directly, so review all five days afterward.

August 13, 2026

Illustration of attendance and transportation times being scanned into ElderSuite

How to Scan Attendance & Transportation Times in ElderSuite

Use Scan Times to import handwritten Form 3682 pickup and drop-off times into Attendance & Transportation Records for review before saving.

August 3, 2026

The Billing Reports ElderSuite Downloads and What Each One Means

One batch of claims comes back as several reports at different stages. Here is what each report family means, how to download them, and which ones Auto Reconcile can use.

Sheet-fed document scanner next to ElderSuite Scan Manager

Which Scanners Work with ElderSuite

ElderSuite scans from almost any scanner Windows can see, over USB or the network. Here is what to buy, the ScanSnap exception, and what to do when the scanner list looks wrong.

Windows firewall shield next to a scanner for ElderSuite Scan Manager

Why Windows Asks to Let ElderSuite Through the Firewall When You Scan

The first time the ElderSuite Scan Manager opens, Windows may ask to allow ElderSuite on the network. Here is what the prompt means, what to click, and how to fix a declined prompt.

Referral type list next to a client admission folder in ElderSuite

Client Center

How to Manage Referral Types in ElderSuite

Keep the referral types your client records pick from in one master list—add a referral source, correct its name, and retire unused ones with Inactive.

Pharmacy records list next to a medication folder in ElderSuite

Nursing Center

How to Manage Pharmacies in ElderSuite

Keep the pharmacies your center picks on client records and medication records in one master list—add new pharmacies, correct contact details, and retire unused ones with Inactive.

Physician records list next to a client folder in ElderSuite

Client Center

How to Manage Physicians in ElderSuite

Keep the physicians your center picks on client records and Physician's Orders in one master list—add new doctors, correct names, and retire unused ones with Inactive.

Illustration of a generic personnel folder and document stack beside a generic ElderSuite-style employee documents list, with no readable names, credentials, or UI text.

Provider Center

How to Manage Employee Documents in ElderSuite

Open Employee Documents from Manage Employees to attach or scan staff files for one employee, give each file a Title, and Find them later without a cabinet.

Illustration of a numbered path of stepping stones, with no readable client names, PHI, or UI text.

Getting Started with ElderSuite: Your First Steps

New to ElderSuite? Follow the first-week path—install, provider settings, employees, clients, attendance, then claims—with a short how-to link at each step.

Illustration of a stack of report pages with a bar chart on top, with no readable client names, PHI, or claim numbers.

How to View and Print Billing Reports in ElderSuite

Download Availity or TMHP response files from Claim Center → View Reports, learn what each report type answers (EBT, IBT, 277, DPR, ERA/835), and print them. Reconcile claims from the same files.

Illustration of a claim document with a correction overlay, with no readable claim numbers, PHI, or client names.

How to Adjust a Submitted Claim in ElderSuite

Replace or void an already-submitted claim in Claim Center: set Pending, choose Replacement or Void, enter the payer's Original Reference No., scrub, then Process Claims.

Illustration of an office building floor plan with labelled rooms, with no readable credentials, PHI, or client names.

Provider Center

ElderSuite Provider Center Overview

Open the Provider Center for your center's own record, staff logins, and Texas helpful links—and follow the paths to payment types and clearinghouses when you set up billing.

Illustration of a desktop computer with a calm restart symbol, with no readable client information or PHI.

Troubleshooting Common Computer Issues with ElderSuite

Most ElderSuite freezes, slowdowns, and odd errors clear after an update, a full Windows restart, and a connectivity check—before you spend time on a ticket.

Illustration of two pipes from an office to two clearinghouse endpoints, with no readable credentials or client information.

How to Manage Clearinghouses in ElderSuite

Open Claim Center → Manage Clearing Houses to enter Availity FTP mailbox or TMHP Submitter credentials, run Test Connection, and update the Password box after a clearinghouse login change.

Illustration of a generic claim form with one field highlighted, with no readable NPI, names, or codes.

How Do I Change My Taxonomy Code in ElderSuite? (You Don't — Here's Why)

ElderSuite sends Adult Day Care taxonomy 261QA0600X on electronic claims. There is no field to edit. If a payer reports a mismatch, update enrollment with the payer, then resubmit.

Illustration of a key being swapped on a ring of identical keys, with no readable credentials, account numbers, or client information.

Provider Center

What Happens When You Change Your Account Username or Password in ElderSuite

Changing the ElderSuite account username or password updates Full Access sign-in and Setup Wizard credentials. Installed computers stay authorized; tell anyone who shared the account login.

Illustration of a laptop showing an ElderSuite installer progress bar beside a second desktop computer, with no readable client information or credentials.

How to Install ElderSuite

Run ElderSuiteSetup.exe from your download email, finish the installer, then Create Account or Authorize Device so staff can sign in on every computer you need.

Illustration of a printer delivering a half-blank page beside a computer screen that shows the same ElderSuite report intact, with no readable client information.

Report or Form Not Printing Correctly or Completely in ElderSuite

Blank or cut-off ElderSuite printouts usually mean a printer-driver issue. Confirm the report on screen, flip Enable Legacy Mode, check paper size, then try Print to PDF.

Illustration of a generic treatment-pass queue flowing into a daily treatment card and a monthly TAR grid, with no readable names, results, or client information.

Nursing Center

How to Use eTAR in ElderSuite

Open eTAR from the Nursing Center, record each treatment as it is done, then print the monthly TAR. Entries write immediately. Use Undo when a treatment needs to be recorded again.

Illustration of an adult day center inside a North Carolina outline connected to a single generic state Medicaid card, representing the fee-for-service CAP/DA waiver, with no readable client information or logos.

How North Carolina Medicaid Pays for Adult Day Health: The CAP/DA Waiver, a $43.06 Per Diem That Went on a Round Trip, and Tougher Provider Screening

North Carolina's adult day health benefit lives in the CAP/DA waiver, outside managed care, at $43.06 a day — cut in October 2025, restored by court order in December, skipped by the August 2026 raise. Certification, billing, and records.

Illustration of an adult day center inside a Pennsylvania outline connected to three generic health-plan cards, representing Pennsylvania's Community HealthChoices plans, with no readable client information or logos.

How Pennsylvania Medicaid Pays for Adult Daily Living: Three CHC Plans, a Rate Sheet Unchanged Since 2016, and a Re-Procurement Back to Square One

Three Community HealthChoices plans pay for nearly all adult daily living in Pennsylvania, on a rate sheet unchanged since 2016 — and the re-procurement meant to replace them was cancelled in June. Basic vs. Enhanced, licensing, and where claims go.

Illustration of an adult day center inside a New Jersey outline connected to five generic health-plan cards, representing New Jersey's NJ FamilyCare managed care plans, with no readable client information or logos.

How New Jersey Medicaid Pays for Adult Medical Day Care: Five Health Plans, a $95.96 Per-Diem Floor, and the Records Auditors Check

Five NJ FamilyCare plans pay for nearly all adult medical day care in New Jersey, and the FY2027 budget set the per-diem floor at $95.96. Who qualifies, what one per diem covers, where claims go, and the three billing patterns the Comptroller flagged.

Illustration of an adult day center inside a Florida outline connected to seven generic health-plan cards, representing Florida's Long-Term Care managed care plans, with no readable client information or logos.

How Florida Medicaid Pays for Adult Day Health Care: Seven LTC Plans, Negotiated Rates, and the July 2026 Fee-Schedule Law

Florida's 172,906 Long-Term Care enrollees get adult day health care through seven managed care plans, at rates each plan negotiates. A law effective July 1, 2026 lets AHCA set a fee schedule for the first time. Who the plans are, how centers qualify, and where claims go.

Client Center

How to Manage Routes in ElderSuite

Open Manage Routes from the Client Center to add route names, retire unused routes, and set pickup order. Assign each client to a route on Client Information.

Illustration of adult day health centers behind a closed gate with a spotlight on the buildings, representing Massachusetts' 2026 enrollment moratorium and program-integrity focus, with no readable client information.