TMHP Connectivity Changes for ElderSuite Claims and Reports

The Texas Medicaid & Healthcare Partnership changed the connection method used for batch Electronic Data Interchange transactions, including electronic claim submissions and report retrieval.

Effective August 1, 2026, TMHP disabled VPN connectivity for batch submitters and moved the supported connection method to Secure File Transfer Protocol, or SFTP. TMHP announced this transition in its official EDI connectivity update.

ElderSuite has been updated to support the new TMHP connection method.

The most important instructions for ElderSuite users are:

• Update ElderSuite before submitting TMHP claims or downloading reports.
• Do not connect to Cisco AnyConnect for TMHP billing or report downloads.
• Update every workstation used for TMHP transactions.

What Changed?

The Cisco AnyConnect VPN was previously part of the connection process used for certain TMHP batch EDI transactions.

TMHP replaced that VPN connection method with SFTP. The current version of ElderSuite handles the updated connection when users submit claims or retrieve reports through Claim Center.

ElderSuite users should no longer:

• Connect to Cisco AnyConnect before submitting TMHP claims
• Connect to the VPN before downloading TMHP reports
• Reconnect Cisco when a TMHP transaction times out
• Troubleshoot a Cisco username or password for an ElderSuite billing error
• Install Cisco AnyConnect for the current TMHP workflow

Cisco authentication errors are no longer relevant to TMHP claim submission or report downloads through the current version of ElderSuite.

Update ElderSuite First

A computer running an older ElderSuite version may still attempt to use the previous TMHP connection method. This can result in connection timeouts, server errors, failed claim submissions, or unsuccessful report downloads.

To update ElderSuite:

1. Open ElderSuite.
2. Go to Help Center.
3. Select Update ElderSuite.
4. Install the available update.
5. Restart ElderSuite after the update is complete.
6. Retry the TMHP claim submission or report download.

If ElderSuite cannot be updated through Help Center, download and install the latest version from the ElderSuite website.

Update Every Billing Workstation

Updating ElderSuite on one computer does not automatically update every other computer at the center.

Every workstation used to:

• Scrub or process TMHP claims
• Submit electronic claims to TMHP
• Download TMHP reports
• Troubleshoot TMHP connectivity

should be updated individually.

If TMHP works on one computer but fails on another, compare the installed ElderSuite versions before changing clearinghouse settings or credentials.

How to Submit TMHP Claims

After confirming that ElderSuite is current, prepare the claims before submitting them.

Review and scrub the claims

1. Go to Claim Center → Scrub Claims.
2. Select the appropriate date range.
3. Select Find.
4. Review all identified claim errors.
5. Correct the errors that apply.
6. Select Save.

Claims should be reviewed and scrubbed before they are processed.

Process the claims

1. Return to Claim Center.
2. Select Process Claims.
3. Choose the appropriate TMHP payment type.
4. Select TMHP as the clearinghouse.
5. Process the claims.

Do not connect to Cisco AnyConnect before processing the claims.

How to Download TMHP Reports

To retrieve TMHP reports:

1. Go to Claim Center → View Reports.
2. Choose the option to download or refresh reports from TMHP.
3. Allow ElderSuite to retrieve the available reports.
4. Review the downloaded reports in the report list.

Cisco AnyConnect should not be connected before downloading TMHP reports.

Reports remain an important source of information about claim acceptance, rejection, denial, payment, and other processing activity. Always review the available reports when investigating a claim problem.

If ElderSuite Still Cannot Connect

If the connection continues to fail after ElderSuite has been updated, verify the TMHP clearinghouse connection.

Go to:

Claim Center → Manage Clearing Houses

Select TMHP, choose Edit, and use Test Connection.

If the test indicates that the username or password is invalid, verify the TMHP clearinghouse credentials entered in ElderSuite.

These include:

• The TMHP Submitter ID
• The TMHP EDI password
• The TMHP clearinghouse configuration
• Whether the EDI password was recently changed
• Whether the credentials were entered correctly

The former Cisco VPN login is separate from the TMHP EDI credentials used by ElderSuite. A Cisco username or password should not be entered as the TMHP Submitter ID or EDI password.

If the credentials cannot be verified or the TMHP account appears to be locked, contact the TMHP EDI Help Desk using the current contact information provided on the TMHP contact page.

Common TMHP Connectivity Problems

“Cisco says authentication failed.”

Cisco AnyConnect is no longer required for TMHP billing or report downloads through the current version of ElderSuite.

Disconnect Cisco, update ElderSuite, and submit claims or download reports through Claim Center.

“I cannot connect to the VPN.”

A VPN connection is no longer part of the current ElderSuite TMHP workflow.

Do not troubleshoot or reconnect Cisco for this purpose. Update ElderSuite and perform the transaction directly through Claim Center.

“The TMHP server timed out.”

A timeout may occur when the computer is using an older version of ElderSuite that still relies on the previous connection method.

Update ElderSuite, restart the application, and try the transaction again. If the problem continues, test the TMHP clearinghouse connection and verify the Submitter ID and EDI password.

“I updated ElderSuite, but it still will not connect.”

After confirming that the update was installed on the computer currently being used, test the TMHP clearinghouse connection.

An invalid Submitter ID, incorrect EDI password, recently changed password, or TMHP account issue can prevent a connection even though Cisco is no longer required.

“TMHP works on one computer but not another.”

Check the ElderSuite version installed on each workstation. Every computer used for TMHP billing or report downloads must be updated separately.

Also verify that the failing computer is using the correct TMHP clearinghouse settings.

“Should I connect Cisco before downloading reports?”

No. TMHP reports should be downloaded directly through ElderSuite after the current update is installed.

Quick Troubleshooting Checklist

When TMHP claims or reports will not process:

1. Confirm that ElderSuite is updated on the computer being used.
2. Restart ElderSuite after installing the update.
3. Make sure Cisco AnyConnect is disconnected.
4. Retry the transaction through Claim Center.
5. Test the TMHP connection under Manage Clearing Houses.
6. Verify the TMHP Submitter ID and EDI password.
7. Confirm whether the password was recently changed with TMHP.
8. Contact TMHP if the credentials or EDI account require assistance.

The correct troubleshooting order is important. Update ElderSuite first, then test the TMHP connection and verify the EDI credentials. Do not spend time troubleshooting Cisco AnyConnect for the current TMHP claims and report workflow.

If you need help locating the appropriate ElderSuite screen or reviewing the connection steps, use Ask Eddie or contact ElderSuite Support.

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